Terms & Conditions

Welcome to ShipFirst Packers & Movers. These terms and conditions outline the rules and regulations for the use of our services and website.

By accessing this website and booking our services, we assume you accept these terms and conditions in full. Do not continue to use ShipFirst's services if you do not accept all of the terms and conditions stated on this page.

1. Estimates and Quotations

• All quotations are based on the inventory, floor level, distance, and specific requirements provided by the customer at the time of inquiry.
• If the actual volume of goods, distance, or floor conditions differ from the initial details provided, ShipFirst reserves the right to revise the final quotation.
• Quotations are generally valid for a period of 15 days from the date of issue.

2. Customer Responsibilities & Restricted Items

To ensure a safe and legal transit, customers must NOT include the following items in their consignment:

• Cash, jewelry, important documents, or highly valuable personal items (these should be carried personally by the customer).
• Flammable liquids, explosives, hazardous chemicals, or firearms.
• Perishable food items, illegal drugs, or contraband.

ShipFirst will not be held liable for the loss or damage of any such restricted or undeclared high-value items.

3. Insurance and Liability

• We take the utmost care while packing and moving your goods. However, to cover unforeseen circumstances during transit (accidents, natural disasters), we highly recommend opting for our Transit Insurance.
• If insurance is purchased, any claim for damages must be reported immediately upon delivery while our team is on-site.
• For uninsured goods, ShipFirst's liability is strictly limited to the service charges and does not cover the replacement value of the goods.

4. Payment Terms

• A token advance payment is required to confirm and schedule your booking.
• The remaining balance must be cleared prior to the final unloading of goods at the destination address.
• We accept payments via UPI, Bank Transfer, and Cash. Toll taxes, parking charges, or society entry fees (if any) are to be borne by the customer.

5. Cancellations and Postponement

• Cancellations must be made at least 24 hours prior to the scheduled packing date to be eligible for a refund of the token amount.
• Last-minute cancellations on the day of the move may result in the forfeiture of the advance amount to cover logistics costs.

6. Jurisdiction

Any disputes arising out of the services provided by ShipFirst Packers & Movers shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

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If you have any questions regarding these Terms & Conditions, please contact our support team at support@shipfirstpackersmovers.com or call us at +91 91233 79785.