FAQ Help Center

Got Questions? We've Got Honest Answers.

Moving can feel overwhelming — especially if it's your first time. These are the questions our customers ask most — answered simply and clearly.

Is ShipFirst a registered company?

Yes. We are legally registered under the trade license of Bhagat Transport Services. You are hiring a verified, accountable business.

Which areas do you serve?

We serve all of Kolkata, Howrah, Hooghly, North 24 Parganas, South 24 Parganas, Nadia, East Medinipur, and West Bardhaman. We also provide complete All West Bengal and All India Door-To-Door Shifting Services.

How much does shifting cost in Kolkata?

Our official starting base rates for local Kolkata shifting are highly transparent: Single Room starts at ₹3,500, 1 BHK at ₹6,500, 2 BHK at ₹8,500, and 3 BHK at ₹12,500. Final quotes depend on exact item volumes and layout configurations.

Are there extra charges for AC dismantling or TVs?

Yes, auxiliary services are billed separately so you only pay for what you need. AC Dismantling & Safe Installation typically ranges from ₹1,300 to ₹2,000, and our Secure Multi-Layer TV Protective Box service ranges from ₹500 to ₹1,200.

What if my building does not have a lift?

If manual handling is required above the 2nd floor without a lift, there is a nominal additional charge of ₹400 to ₹900 per floor element to properly compensate our loading crew.

How do you handle fragile items?

We use shock-resistant material and individual cushioning. Glass, china, and ceramics receive specific wrapping protocols to ensure zero movement during transit.

Do you double-layer electronics?

Absolutely. All TVs, refrigerators, and computers receive double-layer bubble sheet wrapping for maximum protection.

Do you provide insurance?

Yes, we offer transit insurance coverage to protect your belongings against accidental damage or loss.

Are there hidden charges?

Never. The price we quote in our formal document records is the price you pay. No extra forced add-ons, no last-minute surprises.

Do you offer storage?

Yes, we provide secure short-term and long-term warehousing in Kolkata if your new space isn't ready yet.

How early to book?

3–5 days for local moves and 7–10 days for intercity relocations. Last-minute requests are accommodated when possible.

Can I be present during the move?

Definitely. We encourage our customers to be present to guide our team and identify any specific items that need extra attention.

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